Customer & Service Excellence: ISO 10002 & ISO 19011 Guide
Customer satisfaction and audit quality are two pillars of management system maturity. These two standards ensure you listen to customers and continuously verify your own performance.
ISO 10002:2018 - Complaints Management
Guidelines for handling customer complaints - receipt, tracking, investigation, resolution and using complaint data for continual improvement. Turns negative experiences into loyalty-building opportunities.
ISO 19011:2018 - Auditing Management Systems
The universal audit standard used for internal audits across all ISO management systems. Covers audit principles, managing an audit programme, conducting audits, and auditor competence.
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Improve service & audit quality
Complaints management toolkits and internal auditor training.