Terms of Use

Last updated: 15 April 2026

These Terms of Use ("Terms") govern your access to and use of the ISO Xpert Shop website and the certification toolkits, digital products and services we provide. By using our Shop, you agree to these Terms. This website belongs to and is operated by ISO Xpert.

1. About Us

ISO Xpert, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Contact: info@iso-xpert.com · +44 7853 109840.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and have the legal authority to bind yourself or the entity you represent to these Terms.

3. Products, Pricing & Orders

• All products listed are digital, editable documentation toolkits, consulting engagements, gap analyses, internal audits or training programmes.
• Pricing tier: all listed prices are intended for Small & Medium Enterprises (SMEs) and startups. Larger corporates, multi-site / multi-entity organisations, group enrolments and enterprise licensing are quoted separately - please contact us for a tailored proposal.
• Prices are displayed in USD and exclude any applicable taxes unless stated.
• Orders are confirmed only once payment has been received. We reserve the right to refuse or cancel any order.
• Delivery times shown on each product page are indicative for SME-tier orders; enterprise programmes run to a separately agreed schedule.
• We reserve the right to re-tier an order (and issue a revised quote) where the declared scope significantly exceeds SME usage (e.g. a parent company deploying across multiple subsidiaries or sites).

3a. Cart, Shortlist & Request-Quote

• Add to Cart is available for fixed-price items (toolkits, gap analyses, certification packages, internal audits, training). The cart is a non-binding selection only; no payment is taken until an invoice is issued and accepted.
• Request a Quote is the preferred path for complex consulting engagements (e.g. digital transformation, ESG advisory, change management). We will respond with a tailored proposal.
• Multiple items may be ordered in a single checkout. Bundle/volume discounts may apply and will be confirmed in the invoice.
• Shortlist (Save for later) is a browser-local wishlist stored in your device's localStorage. It is not transmitted to ISO Xpert until you explicitly checkout or enquire.
• Cart and shortlist contents may be cleared by you at any time (Clear button in the cart modal) and are cleared automatically if you clear your browser storage.

3b. Client Registration & Certification Documentation

For certification packages, the following documents are typically required from the client to commence:

• ROC / Company Registration (CR Copy)
• Chamber of Commerce Certificate (where applicable)
• One recent sales invoice and one purchase invoice (current month)
• Client scope statement (e.g. "Carpentry workshop, steel fabrication, porta-cabin manufacturing")
• Existing Quality Manual, procedures and related system documents (if any)
• Latest Internal Audit or MRM (Management Review Meeting) record
• VAT Certificate (if applicable)
• TAX Card / Certificate (if applicable)
• Owner ID or passport copy
• Organisation logo (vector or high-resolution)
• Primary contact details (name, phone, email)
• Signed NDA (template provided by ISO Xpert)
• Completed Application Form (template provided by ISO Xpert)
• Acceptance of invoice and payment confirmation (issued by ISO Xpert)

Additional items may be requested depending on the specific scope and standard.

3c. Certification Process

1. Share company details - Client-owned step providing scope and organisational information.
2. Gap Analysis - ISO Xpert compares current state to the standard.
3. Documentation - ISO Xpert produces tailored manuals, procedures and records.
4. Implementation - ISO Xpert supports rollout to day-to-day operations.
5. Internal Audit - ISO Xpert performs the readiness internal audit.
6. Certification Audit - ISO Xpert manages the accredited third-party audit.
7. Issue Certificate - Issued by the accredited certification body (managed by ISO Xpert).

4. Licence & Use of Toolkits

Upon payment, ISO Xpert grants you a non-exclusive, non-transferable, perpetual licence to use the purchased toolkit within your own organisation for the purpose of implementing, maintaining or auditing management systems. You may edit, brand and extend the documents for internal use.

You may not: (a) resell, redistribute, sublicence or share the toolkits in whole or part; (b) publish them online; (c) use them to provide templated toolkits to third parties without a written reseller agreement; or (d) remove ISO Xpert copyright notices embedded in the files.

5. Intellectual Property

All content on this Shop, including logos, text, graphics, software, and the structure of toolkits, is owned by or licensed to ISO Xpert and protected by copyright and trademark laws. Unauthorised use is prohibited.

6. Refund Policy

Due to the digital nature of our toolkits, all sales are final once the download link has been issued. If you have not yet received access, or if there is a technical fault with the files, contact us within 14 days for a replacement or refund.

7. Disclaimer

Our toolkits provide editable documentation aligned to the referenced ISO/API standards. They do not guarantee certification — certification outcomes depend on your organisation's implementation and the findings of your chosen certification body. The toolkits are provided "as is" without warranties of any kind.

8. Limitation of Liability

To the fullest extent permitted by law, ISO Xpert shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the Shop or toolkits. Our total liability shall not exceed the amount you paid for the relevant product.

9. Third-Party Links

The Shop may link to third-party sites (such as YouTube, Instagram, LinkedIn, Udemy, WhatsApp, and our Academy and Free Tools portals). We are not responsible for the content or practices of those sites.

10. Changes

We may update these Terms from time to time. Continued use of the Shop after updates constitutes acceptance.

11. Governing Law

These Terms are governed by the laws of England and Wales, and disputes fall under the exclusive jurisdiction of the courts of England and Wales.

12. Contact

Questions about these Terms? Email info@iso-xpert.com.