ISO 9001:2015 Clauses Explained in Simple Terms
ISO 9001:2015 has 10 clauses. Clauses 1-3 are introductory; clauses 4-10 contain the auditable requirements. Here is what each one means in plain English.
The 10 Clauses
- Clause 4 - Context: Understand your organisation, its environment and interested parties
- Clause 5 - Leadership: Top management must lead, set policy and assign roles
- Clause 6 - Planning: Identify risks/opportunities and set quality objectives
- Clause 7 - Support: Provide resources, competence, awareness, communication and documents
- Clause 8 - Operations: Plan and control your processes to deliver products/services
- Clause 9 - Evaluation: Monitor, measure, analyse, audit and review performance
- Clause 10 - Improvement: Fix nonconformities and drive continual improvement